Windows Installer is a service that the operating system requires when software installations or updates are being performed. The call to start the service could originate from either a local, network, or internet based source. In any case, Certiport exam delivery cannot begin if the windows installer service is currently running.
For Console 8, the "Running Processes" window should appear when trying to launch the exam if the windows installer is also running. Click resolve to attempt to have Console 8 try and terminate the process.
If the problem is persistent you will need to work with your institution's helpdesk staff to identify and eliminate the source program that is causing the conflict, or you will need to temporarily turn off the Windows Installer service during exam delivery.
To turn off the Windows Installer service you can perform the following steps (this process requires Windows Admin privileges):
- Click the Start button and open the Control Panel.
- Click on Administrative Tools.
- Click on Services.
- Scroll down the list of services, locate “Windows Installer” and double-click the item.
- If the functionality is currently in "started" status, click the Stop button then change the "Startup Type" to Manual. This should stop the service and allow the exam to proceed. In extreme cases you could also try changing the "Startup Type" to Disabled.
Note: Changing these settings could affect other programs and services on the computer and should be reverted back to their original settings after exam administration has completed.