Customer Service

  • How do I access my transcripts and certificates?

  • How do I apply for ADA Accommodations?

  • I have lost my Username and/or Password, how can I recover them?

  • Proctoring an exam: How do I become a Proctor? How do I proctor an exam? Who can proctor me? Where do I view the Proctor Agreement?

  • How do I locate my MC ID (Microsoft Certified Identification) and Access Code?

  • Can I stop an exam and then resume it at a later time?

  • How do I view our remaining Vouchers, Inventory, and/or Licenses and their expiration dates?

  • What are Certiport's policies on Exam Retakes, Exam Security, and Exam Scoring?

  • My Retake Voucher is not working, what might be the cause?

  • I am a Test Candidate inside the U.S., how do I locate a Certiport Authorized Testing Center?

  • I am a Test Candidate outside the U.S., how do I locate a Certiport Authorized Testing Center?

  • What are the Technical Requirements for Certiport's exam delivery systems and solutions?

  • Where can I find the number of questions and time limits for each exam?